General
Q: How long has Boyd Industries been in business?
A: Boyd had been in business since 1957.
Q: Is Boyd equipment Made in the USA?
A: Yes, all Boyd equipment is manufactured in our plant in Clearwater, Florida USA.
Q: What is the lead-time for receiving Boyd equipment, once I place an order?
A: Typically, it takes approximately 4-6 weeks from the time an order is placed (with deposit) until the order is ready for shipment.
Q: How do I buy Boyd equipment?
A: Depending upon your specialty, you may purchase your Boyd equipment directly from Boyd, or through an authorized Boyd dealer. Please call our customer service team for details.
Q: Are freight and installation included in the price of Boyd equipment?
A: No, all Boyd equipment is quoted F.O. B., Clearwater, Florida.
Q: What are Boyd's payment terms?
A: On doctor-direct orders, payment terms are 50% deposit at the time of order placement with the balance due Net 30 days. Please check with Boyd to confirm payment terms, as special programs do exist depending upon your market, order size, or location of your practice (i.e. International orders).
Q: What methods of payment does Boyd accept?
A: We accept Cash, Checks, Visa/Mastercard, Wire Transfers, ACH Transfers.
Q: If I have a problem with my Boyd equipment, whom do I call?
A: Please call our Technical Service Department at (800) 255-2693. Our TSR's will direct your request for service to the appropriate technician. If you purchased your equipmet through an authorized Boyd dealer, then contact your dealer for service.
Q: What is your warranty?
A: The warranty on Boyd manufactured items are one-year parts and labor, three-years parts.
Q: Does Boyd offer an Extend Service Plan?
A: Yes, just recently Boyd has begun to offer extended service contracts of 3, 4, 5 year terms on new Boyd equipment. This coverage has no deductible and has comprehensive coverage of the equipment. Single year terms are available on used equipment beyond one-year in service.
Q: What is your return policy?
A: Due to the custom nature of Boyd equipment, returns are typically not accepted. However, if Boyd has made an error in provided the correct equipment per your signed sales agreement, then a return will be gladly accepted. In special circumstances, some returns will be accepted with a restocking charge applied.
Q: Where can I see Boyd equipment on display?
A: Boyd attends a variety of trade shows to display and demonstrate equipment. Please refer to our Trade Show section of the website to see which shows by specialty Boyd will be attending. In addition to trade shows, Boyd has a product showroom at our headquarters in Clearwater, Florida. Also, we have regional show room in Columbus, Ohio. Lastly, we can also refer you to a doctor in your area with Boyd equipment for product viewing.
Q: Does Boyd equipment have all the appropriate approvals for Medical/Dental devices?
A: Yes, Boyd has ETL/UL electrical approvals to standard 60601 (the newest standard for medical/dental devices), a 510 (k) FDA approval (required) on our delivery units, CSA (Canadian), and CE (European) approvals. Be very careful, some of our competitors do not have or have not tested their equipment to the appropriate standards, which could present a problem at the time your facility is inpected by local building authorities, or the FDA. Please make sure any equipment is tested to the proper standards.
Q: Does Boyd equipment meet the standards for a tax credit under the "Americans with Disabilities Act"?
A: Yes, some manufacturers claim their equipment is the only equipment that meets these standards, which is not true. There are no intrinsic standards stated empirically that completely defines acceptability for this tax credit. The equipment must effectively treat handicapped patients. Certainly, the ability to raise or lower to wheelchair height and provision for unencumbered access/egress to the equipment is essential. In all cases, consult with your financial professional for guidance on this topic.
Q: Does Boyd have a GSA contract?
A: Yes, Boyd has a GSA contract, currently V797p-3993k.
Q: Is Boyd equipment elgible for Section 179 accelerated depreciation deduction?
A: Yes, any piece of capital equipment is eligible. Please check with your tax professional for eligibility and allowable deductions under this tax code.
Q: Why is Boyd equipment better than your competitors?
A: This is a question you must answer for yourself! Boyd prides itself on not resorting to "negative" selling techniques, but rather we take an approach to professionally present our products' attributes. It is ultimately your decsion to decide which piece of equipment best meets your needs. Boyd equipment has been time tested for over 50+ years and has developed a strong reputation for durability and quality.