Our Quality Policy
To fulfill Boyd Industries, Inc.’s mission to healthcare professionals, the company’s leadership and employees are committed to the principles of our Quality Management System in accordance with ISO 13485:2016.
The leadership team is further dedicated to:
- Producing highly reliable, safe, ergonomic and affordable products.
- Providing prompt, professional and accurate customer care.
- An improvement oriented culture focused on the continuous improvement of our products, processes and designs.
- Creating a spirit of teamwork and collaboration among all members of the company.
All Boyd manufactured products are warranted against defects in material or workmanship only. No other warranties are expressed or implied. This warranty shall extend for three (3) years for parts and one (1) year for labor. The Boyd warranty only covers products manufactured by Boyd. Products distributed, not manufactured, by Boyd carry the stated manufacturer's warranty.
The warranty period commences upon invoice date of the equipment. Written notice of breach must be submitted to Boyd Industries, Inc. within this period. Boyd reserves the right to repair or replace, at its sole discretion, the item in question.
Warranty is voided if items are misused or product is improperly maintained or installed. The warranty does not cover any alteration of the product from its original condition or if product is used in any way other than the product's design intent.
An authorized service technician must perform all service and maintenance. Any warranty labor must be first approved by Boyd. Failure to coordinate warranty service may result in denial of warranty repair. Written logs and receipts for service must be maintained to validate the warranty on Boyd manufactured products.
No claim for consequential damages will be allowed. Freight damage or mishandling by any third party will not be considered a warranty item. Improper installation by a third party causing damage to the equipment is not a warranty item.